Bio: Erin Thedwall manages the global RFP team for Salesforce, a Fortune 500 technology and software company, with over a decade of experience in proposal writing, content development, and management. She frequently presents industry-wide proposal and bid best practices through the Association of Proposal Management Professionals, and was recognized in their inaugural class of 40 Under 40 award winners. In 2017, Erin was also recognized as a finalist in Indy’s Best and Brightest program, which honors 100 of central Indiana’s outstanding young professionals. Previously, Erin spent more than five years in journalism as a television news producer. She holds a Bachelor of Arts in English from the University of Notre Dame, and is a member of the advisory panel for the Strategic Leadership program through Seton Hall University’s Stillman School of Business. Erin is a pro bono grant advisor for The Porchlight Project, a 501c3 nonprofit that funds private investigation, DNA testing, and media support in cold cases. A mother of two, Erin lives in Indianapolis and writes novels in her free time.
Not a requirement, but if you would like to take a look in advance here are some resources Erin would like to share:
Reading: How to Improve your Company's Customer Focus
Optional Trailhead course: What is a Customer- and Market-Driven Organization module on Salesforce Trailhead